Shipping Policy

Last Updated: June 2026

Thank you for shopping with S H O P X - ECOM. This Shipping Policy explains how we process, ship, and deliver orders.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders are not processed on weekends or public holidays.

• During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 5–12 business days

• Canada: 7–15 business days

• United Kingdom: 5–12 business days

• Australia: 7–15 business days

• Europe: 7–15 business days

• Other International Destinations: 7–20 business days

Please note that delivery times are estimates and may vary depending on your location and local carrier services.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been processed or shipped, we may not be able to make changes.

Additional shipping charges may apply if a package must be reshipped.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

• Weather conditions

• Customs inspections

• Carrier delays

• High shipping volume

• Other circumstances beyond our control

S H O P X - ECOM is not responsible for shipping delays caused by third-party carriers.

Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it:

• Check with household members or neighbors.

• Contact the shipping carrier directly.

• Reach out to our support team for assistance.

We will do our best to help investigate the issue.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging.

Contact Us

For any shipping-related questions, please contact:

S H O P X - ECOM

Email: support@shopxecom.com

We aim to respond within 24–48 business hours.