Shipping policy
Where we ship, what it costs, and how long it takes.
Effective September 2026 · SHOPX
Where we ship
We currently ship to four countries only:
- United States
- United Kingdom
- Canada
- Australia
We do not ship anywhere else, including India. Orders cannot be placed for any other destination — checkout will not accept the address.
Shipping cost
Shipping is free to all four countries. There is no minimum order value and no charge added at checkout. The price you see on the product page is the price you pay.
Handling time
Orders are processed and dispatched within 1–3 business days of payment. Orders placed on weekends or Indian public holidays are processed on the next business day. Handling time is separate from transit time.
Transit time
| Destination | Transit time (after dispatch) |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–15 business days |
| Canada | 8–18 business days |
| Australia | 8–18 business days |
All timeframes are stated in business days (Monday to Friday, excluding public holidays). Total time from order to doorstep is handling time plus transit time.
Carriers
Orders are handed to an international courier and passed to your national postal service for final delivery — USPS in the United States, Royal Mail in the United Kingdom, Canada Post in Canada, and Australia Post in Australia. The carrier is shown on your tracking page.
Fulfilment
SHOPX is an online retailer. Orders are shipped directly from our overseas fulfilment partners rather than from a warehouse we own. This is why delivery takes longer than a domestic order, and it is why our prices are what they are.
Tracking your order
A tracking number is emailed to you as soon as your order is dispatched, usually within 1–3 business days. Tracking can take a further 2–5 business days to begin updating while the parcel clears its first scan. If you have not received a tracking email within 5 business days of ordering, email work@shopxecom.com.
Customs and import duties
For the four countries we ship to, orders are sent duty-paid and you should not receive any additional charge. In the rare event that your customs authority raises a charge, contact us at work@shopxecom.com and we will cover it.
Split, incomplete or missing orders
Orders with more than one item may arrive in separate parcels on different days, each with its own tracking number. If part of your order has not arrived within 5 business days of the rest, email work@shopxecom.com with your order number and we will trace the missing parcel and resend or refund it.
If nothing has arrived and tracking has shown no movement for 10 business days, see our Refund Policy — we will resend or refund in full.
Contact
SHOPXECOM · Proprietor: Palanivelu
6/40, Arunthathiyar Street Old Colony, Veerapandi Panchayat Union, Rakkipatti, Salem District, Tamil Nadu 637504, India
Email: work@shopxecom.com · Phone: +91 99941 06621
Monday to Friday, 10:00–18:00 IST. We reply within 24 hours.