Refund policy
Returns, refunds and what to do if something goes wrong.
Effective September 2026 · SHOPX
Do we accept returns?
Yes. You may return any item purchased from SHOPX within 30 days of the delivery date. This applies to every product in our catalogue, with no exceptions.
What condition the item must be in
Items must be returned unused, in their original packaging, with all accessories and attachments included. Items that have been used, damaged by the customer, or returned without their original packaging cannot be refunded.
Who pays return shipping
If the item is faulty, damaged in transit, or we sent you the wrong product, we pay the return shipping and refund you in full. If you simply changed your mind, the return shipping cost is yours to cover.
We do not charge a restocking fee.
If your order never arrived
If your tracking shows no movement for 10 business days, or the estimated delivery window has passed with nothing received, email us at work@shopxecom.com with your order number. We will investigate with the carrier and either resend the order or refund you in full. You do not need to return anything.
If your order arrived damaged
Email work@shopxecom.com within 7 days of delivery with your order number and photographs of the damage and the outer packaging. We will send a replacement or issue a full refund, including all shipping costs. You will not be asked to pay return postage.
If you received the wrong item
Email work@shopxecom.com with your order number and a photo of what arrived. We will send the correct item at our cost and provide a prepaid return label for the wrong one.
How to start a return
There are two ways:
- Email work@shopxecom.com with your order number, the item you are returning, and the reason.
- Phone +91 99941 06621, Monday to Friday, 10:00–18:00 IST.
We will reply within 24 hours with the return address and instructions. Please do not ship anything back before you have heard from us.
Timeline
- The 30-day return window starts on the day your order is delivered, as shown by the carrier's tracking.
- Once you have our return instructions, ship the item back within 14 days.
- We inspect returns within 3 business days of receiving them.
- Approved refunds are issued within 5–10 business days of inspection.
How you are refunded
Refunds go back to the original payment method used at checkout. We do not issue store credit in place of a refund. Depending on your bank or card issuer, it may take a further 3–5 business days for the money to appear on your statement.
Contact
SHOPXECOM · Proprietor: Palanivelu
6/40, Arunthathiyar Street Old Colony, Veerapandi Panchayat Union, Rakkipatti, Salem District, Tamil Nadu 637504, India
Email: work@shopxecom.com · Phone: +91 99941 06621
Monday to Friday, 10:00–18:00 IST. We reply within 24 hours.