Return & Refund Policy

At S H O P X - ECOM, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling.

• Items returned more than 30 days after delivery.

• Final sale or clearance items (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Refunds typically appear within 5–10 business days, depending on your payment provider or bank.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can assist you promptly.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

• Shipping fees are non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our support team:

Email: support@shopxecom.com

We aim to respond to all inquiries within 24–48 business hours.