FAQ

Will I feel the current?

A faint warmth and a light tingle, nothing sharp. Use the dial to set a level that feels comfortable to you.

How often should I use it?

Three to four times a week works well for most people. Start once or twice a week if your skin is sensitive.

Can I use it with acids or retinol?

Use the wand on bare, dry skin, then apply your actives afterwards. Never pass it over freshly applied acids.

What is the violet glow?

Ionised argon inside the sealed glass. Neon-filled heads glow orange instead; both are simply the gas reacting to the current.

Do the electrodes wear out?

The glass is sealed and lasts indefinitely if unbroken. Replacements are sold individually.

Who should not use this device?

Please skip it if you are pregnant, have a pacemaker or metal implants, or have active rosacea or broken skin. This is a cosmetic device only — it is not a medical device and is not intended to diagnose, treat, cure or prevent any condition.

Shipping & returns

Free worldwide shipping to the US, UK, Canada and Australia, with tracking emailed on dispatch. Returns are accepted within 14 days of delivery — see our Returns & Refunds policy for full details.

Still have a question?

Email work@shopxecom.com or call +91 99941 06621 (Mon–Sat, 9AM–6PM IST). We reply within 24–48 hours.