Returns & refunds

You can return your order within 14 days of delivery for a refund. To start a return, email work@shopxecom.com with your order number and a short note on why. We will reply with the return address and instructions.

• The wand handle, all five glass electrodes and the power adapter.
• The original box and packaging, so the glass travels safely.
• Please wipe the glass heads clean before packing.

Returns that arrive with missing parts or damage caused by misuse may receive a partial refund. We will always email you first to explain.

For change-of-mind returns, you pay the return shipping. We recommend a tracked service, since we cannot refund a parcel that does not reach us.

If your wand arrives faulty or damaged, we cover the cost. Email us a photo or short video of the issue and we will send a replacement or a full refund, whichever you prefer. You will not pay any shipping for this.

Once your return arrives and is checked, we refund the full product price to your original payment method within 7 business days. There are no restocking fees. Your bank or payment provider may take a few extra days to show it.

You can cancel any order that has not shipped yet for a full refund. Email us as soon as possible with your order number.