Shipping policy

We ship to the United States, United Kingdom, Canada and Australia. Shipping is free to all four. We do not currently ship to any other country, and orders with an address outside these four will be cancelled and refunded in full.

Orders are packed and handed to the carrier within 1–3 business days (Monday to Friday, excluding Indian public holidays). Orders placed on a weekend are processed from the next business day.

Once dispatched, most orders arrive within 7–15 business days. Remote areas and busy periods can take longer. Delivery estimates come from the carrier and are not guaranteed.

When your order ships, we email you a tracking number and link. If you have not received it within 3 business days of ordering, check your spam folder or email us at work@shopxecom.com.

Your parcel ships from our fulfilment partner's warehouse in China. Some countries charge import duties or taxes on arrival. These are set by your country, not by us, and are the responsibility of the recipient where they apply.

• No tracking movement for 10 business days: email us and we will open a claim with the carrier, then reship or refund.
• Arrived damaged: email a photo of the parcel and the item within 7 days of delivery and we will send a replacement at no cost.
• Wrong address: please check your address at checkout. If a parcel is returned to us because of an incorrect address, we can reship it once the address is corrected.